Terms & Conditions

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Lahai Website General Information

All our products published on the website are tailored with product descriptions, including fabric material, size dimensions and colour. However, please kindly note that there may be a slight difference between the online and in-store shopping experience. Therefore, some of the measurements of the product are approximate, and shipping costs to regions outside the UAE are an estimate too.

Lahai Online Shopping Guideline

  1. For a smooth and hustle-free shopping experience, please carefully consider the product size chart and other essential details.
  2. Once contended with your choice of item(s), add it to your shopping basket.
  3. To complete the checkout process, enter your login details, address details and confirm the payment.

Orders Cancelation, Return and Exchange

Cancellation

Orders on standard Abayas size are eligible for cancellation, and to complete this process, call our office on +971-4-2246636 (Only eligible if the order has not been dispatched to the courier). Please note we cannot accept cancellation on customised Abayas.

Return and Exchange

If you are not satisfied with your order, we offer 3 days return on your item(s) and a 7 days exchange policy from the date you received the product(s). The shipping company will contact you upon our approval of return or exchange request.

Delivery charges and Cash On Delivery payment charges are non-refundable, considering the shipping company demand these charges. If any of your order items were received damaged or incomplete – we will handle the shipping and return fee.

Returns on Sale Promotion Items

In the event of returning items purchased on free-delivery sales promotion, the customer is obligated to pay the delivery charge of 35AED.

Please note that your ordered items need to be unused, unwashed, not missing any parts, and in their original condition to be eligible for a return.

Delivery

Standard: Processing Time

7 days + Shipping time: 3-5 working days of delivery and applies to ALL countries.

Orders will usually be dispatched within 3-5 working days but a 7 day allowance should be considered during our high sales period because preparation may take slightly longer. You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. We try to make sure that our standard order preparation + delivery period will be 10-15 business days after the date you place your order.

Delivery Charges

Orders 300AED and above are shipped to you at a free cost within the United Arab Emirates.
For orders below 300AED, the delivery charge is 25AED.

As per international delivery, rates will vary depending on your region. For international shipping queries, please get in touch with us on WhatsApp at +971-509185248.